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NGENUITY should automatically swap back to the hardware audio endpoints when the software and audio engine are not running. Check Windows sound settings and make sure the following devices are assigned correctly to the hardware endpoints: Default playback device: Headphones (HyperX Cloud Alpha 2 Wir
Knowledge Base Article
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Cloud Alpha 2 Wireless
NGENUITY requires administrative permission to install the drivers. With default User Accoount Control settings, you should receive a pop-up for "DriverInstaller". You will need to click "Yes" for the drivers to install. You may also need to adjust User Account Control settings.
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Cloud Alpha 2 Wireless
Cloud Alpha 2 Wireless - Firmware v124 Change log Resolved an issue where devices failed to communicate properly with NGENUITY after resuming from sleep mode. Fixed a bug where lighting settings were not being saved on DAC keys. Addressed issue where Bluetooth functionality could fail when charging
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Cloud Alpha 2 Wireless
Cloud Alpha 2 Wireless User Manual
Knowledge Base Article
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Cloud Alpha 2 Wireless
Performing a hardware reset on the headset will do a soft reset on all the internal hardware. This may be useful if the headset has unusual behavior, such as unresponsive controls. To perform a hardware reset, press and hold the mic mute button and the multifunction button for 5 seconds. The headset
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Cloud Alpha 2 Wireless
It is recommended to fully charge your headset before first use. Charge Status Status LED Fully Charged Solid Green 61% - 99% Breathing Green 21% - 60% Breathing Yellow < 20% Breathing Red
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Cloud Alpha 2 Wireless
Power OFF the headset. Carefully pull the right ear cushion from the headset. Unscrew the 4x Phillips screws to separate the driver cover from the right earcup. Gently separate the cover from the earcup to avoid any damage. Locate and remove the battery secured with a connector. Place new battery ma
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Cloud Alpha 2 Wireless
Status Adapter Mode Dual Mode Pairing Fast blinking white Fast blinking blue Searching Blinking white Blinking purple Connected Solid-fade white for 5 seconds Solid-fade purple for 5 seconds
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Cloud Alpha 2 Wireless
A. Status LED B. Power button C. Mic mute / monitoring button D. 3.5mm headset jack E. USB-C charge port F. Microphone poort G. Wireless mode switch H. Multifunction button I. Volume wheel J. Base station K. Base station USB-C port L. 3.5mm line out port M. 3.5mm line in port N. Detachable microphon
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Cloud Alpha 2 Wireless
Go to hyperx.com/ngenuity to download the NGENUITY software. NGENUITY software features include: Audio Tab Basic volume controls Audio equalizer Mic presets Mic effects Spatial Audio Tab Basic spatial audio controls Advanced setting Lights tab Global lights controls Effects library Keys tab *Note: S
Knowledge Base Article
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Cloud Alpha 2 Wireless