Cloud Alpha 2 Series

NGENUITY should automatically swap back to the hardware audio endpoints when the software and audio engine are not running. Check Windows sound settings and make sure the following devices are assigned correctly to the hardware endpoints: Default playback device: Headphones (HyperX Cloud Alpha 2 Wir

A. Line out / headset mode switch: Switch audio between 3.5mm line out or headset. B. Volume wheel: Rotate wheel to adjust playback volume level. C. Mic mute: Press button to toggle mic mute on / off. D. Buttons Mic gain: Rotate wheel to adjust mic gain level. Game / Chat mix: Rotate wheel to adjust

USB-C port: Connect to any supported system for use in adapter mode eg. PC, PlayStation 5. 3.5mm line out: Output playback audio through line out to a supported device eg. powered speakers, when the base station is set to line out mode. 3.5mm line in: Mix in audio from a supported device eg. Switch

Cloud Alpha 2 Wireless - Firmware v124 Change log Resolved an issue where devices failed to communicate properly with NGENUITY after resuming from sleep mode. Fixed a bug where lighting settings were not being saved on DAC keys. Addressed issue where Bluetooth functionality could fail when charging

Cloud Alpha 2 Wireless - Firmware v121 Changelog Fixed an issue where the headset microphone gain level is set too low when restarting a recording audio stream quickly in adapter mode. Fixed the headset Bluetooth searching LED pattern. Improved the software backend integration. ​Firmware & Updater G

Performing a hardware reset on the headset will do a soft reset on all the internal hardware. This may be useful if the headset has unusual behavior, such as unresponsive controls. To perform a hardware reset, press and hold the mic mute button and the multifunction button for 5 seconds. The headset

Performing a factory reset on the headset will reset the headset and base station to default settings and remove pairing info with paired Bluetooth devices. To perform the factory reset from the headset side: Press and hold the power button and the multifunction button for 10 seconds to initiate fac